Acceptance for transportation of objects or goods.

Auckland Budget Movers retains the right to change rates based on erroneous information when price estimates are offered based on information provided by the customer. Dimensions, weight, number of products, and delivery access conditions are all factors to consider. When pricing for any moving and delivery job, all Auckland Budget Movers customer service representatives have been taught to ask for precise information from the customer. Address redirection, additional labour, storage, waiting time, services not requested, and packing materials may all incur additional expenses. Auckland Budget Movers will check to see whether any personal or commercial products are dangerous to move.

Auckland Budget Movers will determine if any personal or commercial products are unsafe to carry or are inadequately wrapped, posing a risk of damage to the item being moved, other objects, or the transportation vehicle. We reserve the right to refuse any item or commodities for any reason. To guarantee that no additional risks are taken when transferring any objects or goods, all Auckland Budget Movers expert movers adhere to strict Health and Safety requirements.

Excluded items are not allowed to be transported.

Certain things are not approved for transport by Auckland Budget Movers in order to preserve the safety of your belongings and to avoid any potential risks.

• No pets or live animals
• No flammable materials, such as gasoline or full LPG cylinders.
• No harmful or hazardous goods, such as paint and chemicals.
• No engines or unpackaged auto parts.
• No perishable or frozen foods.
• No valuables such as cash, bullion, jewellery, passports, or vouchers.

Any items that cannot be safely lifted or transported by two individuals must be declared to Auckland Budget Movers and inspected. For two expert movers, the suggested weight limit is 80 kg. For heavy things, additional resources/people may be necessary, which may incur an additional charge.

If you are unsure or have any queries, please call us before booking to see what other options are available; we are pleased to assist and discuss the best solution.

Insurance options and The Contract and Commercial Law Act 2017

Household Goods and Personal Effects are not covered by insurance.

Please keep in mind that our pricing does not include insurance. Our delivery service is provided at the risk of the Owner (Customer), with no insurance. The Contract and Commercial Law Act of 2017 defines this term.

“All things are carried at the risk of the owner.” This means that if the products are lost or destroyed, we (the carrier) will not compensate you unless we (the carrier) do it on purpose.”

Insurance Cover

Auckland Budget Movers highly advises all customers to have proper insurance coverage for both personal and business items and assets.

While every care is taken when transporting private items and goods, accidents can and may happen. For this reason Auckland Budget Movers advises customers to contact your Home and Contents insurance provider and ask for specific Transit Cover for the duration of the move. Most home and contents policies do not specifically cover goods in transit as part of a private move.

If you don’t wish to take out your own insurance, you are acknowledging and accepting that you are using our services “At Owner’s risk” as defined by The Contract and Commercial Law Act 2017.

Please contact us if you’d like more information on this.

Carrier’s Liability and insurance

Items carried by Auckland Budget Movers are protected by Carriers Liability Insurance pursuant to the carriage of The Contract and Commercial Law Act 2017. However, customers should be aware of the following:

• Household and Office moves are not covered and are provided at Owner’s Risk.
• Customers have the option to obtain Transit cover with their existing Insurance providers. Auckland Budget Movers can also arrange Transit Insurance through our own insurers upon request.
• If damage or loss does occur, our insurer will manage claims accordingly. All claims will be forwarded onto our insurer broker, with applicable supporting documentation and application form.
• Any claim must strictly be lodged in writing within 24 hours of the occurrence of damage or loss. Claims submitted outside this time will not be accepted.
• There is no liability for damage if the goods have pre-existing damage, inherent damage/vice or where the damage has resulted from insufficient packaging
• There will be no liability for third party damage – i.e. in the event of an accident where the other party is found at fault, the carrier will not be liable for goods damaged in transit. In this case the customer must claim directly off the insurance company of the other party.
• In accordance with The Contract and Commercial Law Act 2017 your claim will only be processed once complete payment of the move as been received and acknowledged.

Other Liabilities & Limitations

2017. a) Whilst our team of movers provide utmost care and attention to your house, office and property whilst carrying out your move, there remains a risk of marking/ scuffs to door frames, internal walls and stairwells especially when handling larger furniture and whiteware items. Whilst the risk is low, all work carried out loading or unloading the site will be carried out at “Owners Risk” as defined Section 241 of the Contract and Commercial Law Act 2017.
2018. b) Particularly note that damage caused by vehicles to lawns, driveways, footpaths, underground pipes, cables, sewerage and other underground installations is not covered.

Should our staff be instructed by the property occupier, move initiator, consignor, consignee or Shipper, or any person acting on their behalf to drive, park or maneuver vehicles in or near an area where such damage is likely to occur, compliance with such instructions will not in any way involve the Company or its Insurers in responsibility for any subsequent damage which may be sustained. Such responsibility will rest solely in the hands of the Owner, Consignor, Consignee, Shipper or initiator.

1. c) All work is carried out on a “best – effort” basis. Whilst we try our best to make it on time for every booking and delivery, we sometimes do inevitably incur delays outside our control. Auckland Pack’N’Move is not liable for personal or business losses arising from such delays either directly or indirectly.

Payment

1. a) All residential and non-credit account moves are payment on completion of service unless pre-arranged with management. All vehicles carry a mobile EFTPOS machine for easy payment
2. b) All Credit Card payments (Visa and MasterCard) will be charged a 3% bank processing fee.

Other

1. Our minimum charge is 2 or 3 hrs or estimated hrs as specified in job confirmation. The minimum charge will be charged and non-refundable, before starting loading and balance on a prepaid basis. If the job does not finish in the minimum hours and require additional time, it will only be done based on availability. And the bond is non-refundable.
2. Payment is accepted via EFTPOS, cash, or online. 3% surcharge for all credit card payments applies.
3. Please note that this move will be done by us or sub-contracting furniture moving companies. Any damage to the goods of the customer or their property will not be on us. All the moves are done at the owner’s risk only. We will not be liable for any kind of compensation for the damage to goods or customers’ property. Customers are requested to arrange their own insurance before moving. We only do household goods, no commercial items unless specified and charged for. And no potted plants at all.
4. We charge on a prepaid system; the minimum charge will be charged upfront and the remaining time will be charged as per the estimated time required to finish the move once the minimum time gets over.
5. Long Distance moves require full payment before loading at pick-up address.
6. The jobs which will continue after 6 pm will be considered after hours and the after-hours charge will apply and it will be the discretion of the movers to do it on the same day or on the following day if available.
7. Even due to unforeseen circumstances if the job starts later than scheduled, the after-hours condition will not apply.
8. Any job starting after 6 pm due to unforeseen circumstances or bad weather, the company can postpone any job to the next day due to health and safety reasons and the company will not be liable for any compensation or claims.
9. In case of bad weather, it’s the responsibility of the customer that movers should be safe while working. If the movers get hurt, it will be the customer’s responsibility, or they can ask them to halt the work for a while. The time will still be chargeable.
10. Please note that due to bad weather, there could be a possible delay in the arrival of the movers and the company does not offer any compensation or claim for the delay as it’s an uncontrollable factor.
11. While booking the job, the quote will strictly follow the cubic meters offered. If the actual load turns out to be more than the booked and the job requires multiple trips, it will be the discretion of the company and the next trip will be allowed as per availability.
12. Long distance moves are also strictly as per cubic meter only. If the customer’s stuff is more than we offered and confirmed, the company is not liable to provide additional space. The customer will have to work out their alternative and hire an additional truck. We can only provide an additional truck if we do have the availability otherwise, we are not obligated for it.
13. Every single cubic meter of load will be charged extra for $100 /m3 for long distance moves and subject to availability of truck and space.
14. Single items door to door fast delivery only.
15. All goods are carried at Owner’s Risk ONLY, please have your own insurance organized. The company does not take any liability if you do not have your own and you do not opt to buy additional. If the customer finds the mover not working satisfactory or as committed, they are requested to immediately stop the work, report to the office and then the next course of action will be advised by the office. If the customer continues working with the team and later reports damage or breakage, that will not be acceptable. If you are unhappy, please stop the work immediately. We aim to provide satisfactory services. If you have availed the service that means you are satisfied with the services and paid accordingly.
16. It is the customer’s responsibility to ensure that they provide safe and secure access (driveway/pathway/parking/etc.) to the property. If there are any bridges on the way, customers should inform us of any weight restrictions on that bridge at the time of booking. Also, if the booked truck does not fit into the driveway of the customer, the second truck will not be provided on the spot and the customer will still be liable for the time we arrive at his property. Then there will be revised booking with revised rates and new trucks.
17. If the access is bad, we may need to shift items using Trailer and it would incur additional cost which needs to be borne by the customer. If the access is unsafe then the company has the right to terminate the job.
18. There will be an extra charge of $65.00 each item for flat surface to flat surface only or awkward (more than 80kg) /oversized items such as a Pool table, Spa, Piano, Double door fridge etc. It is the customer’s responsibility to let us know in advance if they have any items of such nature.
19. $99.00+gst cancellation fee applies unless 48 hours’ notice is given. If a booking is made within 48 hours is cancelled, $99.00+gst cancellation fee will apply.
20. 1 free date / time change permitted (subject to availability). If cancelled after the free change, the cancellation fee of $99.00+gst applies.
21. Unless specified, the above prices are exclusive of GST and are quoted for 2 men + truck.
22. Company withholds the right to delay the arrival time slot up to 2-3 hours if required due to unplanned and unforeseen circumstances. The company shall not pay any compensation in such situations. Customers can not make any claims for this reason.
23. Misconduct and unacceptable behaviour with any staff member(s) may result in the customer’s booking being terminated or further action being taken, at the company’s discretion and refunds will be done into the same account from which money came in.
24. Hourly rates apply within the primary region of Auckland only.
25. If a job is through backload, it’s already booked at a very cheap price so if there is any need to change the dates, we reserve the right to do so. Else we will make the complete refund.